Spas·Aesthetic centers·Medical aesthetics
Emma answers your WhatsApp.
You take care of your clients.
She replies at any hour with your real prices and times, and reminds every client of her appointment. You decide whether she hands you the request ready or books it herself.
Chat on WhatsAppor email usSee pricing
She checked your real calendar
Those two slots were free when she offered them. There's no separate list of hours written somewhere.
She never offers what you can't deliver
She named Valentina because Valentina does facials and works that day. Otherwise, she wouldn't.
Aurora Spa
online
The appointment is already written down
It shows up in your calendar instantly, with its service and duration. Nobody copies it by hand afterwards.
And the reminder is already set
It goes out by itself the day before. It's what makes the client show up, and nobody has to remember to send it.
This conversation happened at 11:14 PM.
Nobody on the team was awake.
1 in 3
people write when your business is closed.
We measured it for a month at a real aesthetic clinic: of 354 people who wrote, 114 did so outside business hours.
With nobody to answer, those messages wait until tomorrow. Many don't wait.
Who answers
Meet Emma
Emma is your business's assistant. She knows your services, your prices, who does what and when there's room. She answers the way you would, and when something falls outside what she knows, she hands it to you.
She's limited to the services, prices and times that exist in your calendar. If something falls outside that, she hands it to you instead of improvising.
You decide
You decide how much Emma does
Start slow. When you trust her, let her handle the calendar.
Front desk mode
She answers everything informational and, if someone wants an appointment, asks which service, for whom and at which branch. She hands you the request ready and your team confirms the time.
Booking mode
She offers the open times in your real calendar, books, confirms and reschedules. Your team just watches the calendar fill up.
It's set per business and changes instantly. In both modes the reminder goes out on its own, and anything Emma shouldn't handle lands in your inbox.
And behind Emma, the whole system
Calendar, client file, front desk and checkout, inventory per branch, marketing and reports. With real screenshots and what changes depending on whether you run a spa, an aesthetic center or a medical aesthetic clinic.
We set it up
We leave it up and running
You don't set it up alone: within a week, in person or by video call. No tutorials, no hours of setup.
- 1
We talk
At your place or by video call: we see how you book today.
- 2
We load your business
Services, prices, hours and team. If your clients are in Excel, those too.
- 3
We connect your WhatsApp
With your business number. We explain first what changes on your phone.
- 4
We stay with you
Emma starts answering and we keep supporting you and your team on WhatsApp.
Clear pricing, no meeting required
All prices are monthly, in US dollars, and don't include VAT (Ecuador's 15 % IVA). Month to month, or yearly with 2 months free.
Prefer email? Write to jw@jwautomatizations.com
Basic
To stop losing appointments.
$119/mo + VAT
- ✓Emma answering your WhatsApp
- ✓Calendar and clients
- ✓1,000 reminders a month
- ✓Checkout and end-of-day closing
Complete
Most completeThe one that runs the whole business.
$199/mo + VAT
- ✓Everything in Basic
- ✓Inventory and products
- ✓Gift cards and client credit balance
- ✓Marketing campaigns, with 100 messages a month included
- ✓3,000 reminders a month
- ✓Full reports
Custom
When the system has to adapt to how you work.
Tailoredquoted in a conversation
The monthly fee and the custom development are quoted based on what you want to automate.
- ✓Everything in Complete
- ✓We automate your processes, not just the calendar
- ✓We connect the system to what you already use
- ✓Marketing campaigns tailored to you
- ✓Unlimited reminders and direct support
The first 30 days, risk-free
If during the first month you decide Neralda isn't right for your business, tell us and we refund that month. Applies once per business. The only thing not covered is the custom development in the Custom plan: that work is already done.
Pay yearly, get 2 months free
With the yearly plan you pay for 10 months and use 12. Monthly stays month to month, no lock-in.
Setup included
We load your services, hours and team, connect your WhatsApp and get Emma ready. There's no setup fee.
Add-ons
- Additional branch$29/mo per branch
- Campaigns moduleThe tool to create and send. Only Basic needs it: Complete already includes it.$29/mo
- Campaign messagesEach message sent. The Complete plan includes 100 a month; reminders don't count against that quota.by volume
- Extra remindersIf you go over your plan's reminders in a month. Nothing gets cut off: a pack of 500 is added.$25 per 500
- Treatment plans in the client file$29/mo
- +10 GB of files$10/mo
- A website for your businessby scope
The first branch is included in the plan. The website is quoted separately and paid once.
Questions
Does it work for an aesthetic center, or only for spas?
Both. Neralda is built for spas, aesthetic centers and medical aesthetics: businesses that book over WhatsApp, work with treatment plans and need someone to answer on time.
Do I have to change my WhatsApp number?
It depends. The number Emma uses is hers alone: nobody else writes from it. It can be your usual number or a new one, and we recommend which based on how you use WhatsApp today.
What if Emma makes a mistake and books wrong?
Emma only offers times that really exist in your calendar: she checks who performs that service, their hours and which equipment is busy. And everything she books stays visible so your team can review or change it.
How much does it cost?
From $119 a month plus VAT. The Complete plan is $199 plus VAT and includes inventory, gift cards and campaigns with 100 messages a month. Custom is quoted to fit what you want to automate. Setup is included, and if you pay for the full year you get 2 months free.
Can I have two locations?
Yes. Each branch has its own address, hours and calendar. It's an add-on of $29 a month per branch; the first one is included in the plan.
How many campaign messages can I send?
The Complete plan includes 100 campaign messages a month. If you need more, they're bought separately and the price per message drops the more you send. Appointment reminders don't count against that quota: they're a different kind of message and each plan brings its own (1,000 a month on Basic, 3,000 on Complete and unlimited on Custom). If you go over in a month, nothing is cut off: a pack of 500 is added for $25.
Is Neralda available in English?
This website is. The system itself and Emma work in Spanish today: your team uses the dashboard in Spanish, and Emma replies to your clients in Spanish. If you serve English-speaking clients, write to us and we'll tell you honestly whether it fits your business right now.
What happens with my clients' data?
Each business has its own separate space that nobody else sees. The data belongs to the business, not to us: we never sell it or use it to train models. Any client can ask not to be written to again and it's recorded, and you can download or delete her information when asked. We operate under Ecuador's data protection law (LOPDP).
Try it now: write to her and see what she says
Right here. Nothing to install and no need to leave your number.